CRA's Approach to Measurement and Feedback

Too often communication measurement is tied to click rates and other measures that don’t truly demonstrate whether a function is influencing clarity, attitudes, or behavior. This seminar covers how communication functions can use measurement to provide actionable insights and reviews the basic measurement principles and methodologies communication professionals can use to drive an organization forward.

In CRA’s Approach to Measurement and Feedback, Kellie Hamrick, managing director of CRA’s Research Practice, will lead a developmental discussion across six areas:

  • Measuring Organizational and Strategic Alignment
  • Determining Communication Effectiveness
  • Measuring Partnership Effectiveness
  • Gathering Performance and Development Feedback
  • Determining Change Readiness
  • Measuring Organizational Clarity

CRA Partners and Managing Directors with a minimum of 10 years advisory experience in Fortune 50 organizations lead each Seminar, and Seminars will typically include a variety of other CRA staff and clients who lend texture to the discussion. The agenda spans one and one-half days, with the content intentionally limited to six discussions – the goal is to engage a smaller number of more meaningful issues with depth. While individual Seminars can vary, a typical agenda is:

Wednesday, September 25

  • 9:00 a.m. – 4:00 p.m. | Content sessions with catered lunch
  • 4:00 p.m. – 7:00 p.m. | Break
  • 7:00 p.m. | Group dinner

Thursday, September 26

  • 9:00 a.m. – 12:00 p.m. | Content
  • 12:00 p.m. | Lunch-to-go and departures

For additional information or to enroll in CRA’s Approach to Measurement and Feedback, please contact Hannah Cassidy at 610-644-5597 or